Shipping policy

Last updated: October 22, 2026

Thank you for shopping with POOCHIE MAMA CLUB. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders are processed within two business days, excluding weekends and bank holidays.

We send orders with Royal Mail using tracked services. You'll receive a shipping confirmation email with tracking details once your order is dispatched.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Standard delivery costs £4.99 and is free on orders of £50 and over. Express delivery costs £6.99, including on orders of £50 and over.

Order Tracking

Your shipping confirmation email will include a tracking number and link. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently deliver within the UK only. If you’re based elsewhere and would like to order, please email info@poochiemamaclub.com with your country and the items you’re interested in. We’ll let you know whether we can help.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at info@poochiemamaclub.com or use the contact details in our contact information policy.